FAQs

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Scoring and Metrics

For reviews, what does a 1 mean? What does a 10 mean?

When it comes to completing reviews, you should know very clearly what your response means. When we send you a question, we do our best to label the answers so you know exactly what your selection represents. In some cases it could be that a “1” means poor quality and a “10” means excellent quality. We always stick to the worst-to-best scale.

Related Questions

How are scores calculated?

What is NPS (Net Promoter Score)?

What are all these metrics on my dashboard?

Why do I have a 0 as one of my scores? Should I be worried?