FAQs

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Scoring and Metrics

Why do I have a 0 as one of my scores? Should I be worried?

You’re good! It takes time for you to receive enough reviews from your team for you to generate statistically valid scores. Because of the way the NPS calculation works, it may take a handful of reviews. In the meantime you may see wild swings in your overall performance score or performance categories. If you see this happening, don’t worry, it’ll just take a few more reviews before things stabilize and you can begin acting on your metrics.

Related Questions

How are scores calculated?

What is NPS (Net Promoter Score)?

For reviews, what does a 1 mean? What does a 10 mean?

What are all these metrics on my dashboard?